911 Emergency Tips

Man looking at a computerSarpy County 911 Dispatchers are trained to ask questions that will help you get the assistance you need as quickly as possible. It is important to stay on the line with your 911 dispatcher until you receive instructions to hang up. If you are in danger, you may be instructed to leave the building, secure yourself in a room, or take other protective actions.

Texting Information

Things to know if you need to text 911:

  • Text location information is not equal to current location technology; help us, help you by knowing your location, street address, mile marker or intersection
  • As with all text messages, 911 messages can take longer to receive, can get out of order or may not be received
  • Calling 911 is the preferred method; call if you can and text if you can't
  • A text or data plan is required to place a text-to-911 call
  • If texting to 911 is not available in your area, or is temporarily unavailable, you will receive a message indicating that texting 911 is not available and to contact 911 by other means
  • Text-to-911 cannot include more than one person. Do not send your emergency text to anyone other than 911
  • Do not text and drive
  1. What questions will the 911 dispatcher ask?
  2. How long will it take for officers to respond?
  3. Can I request an estimated time of arrival?
  4. How are calls processed?
  5. How are 911 calls prioritized?
  6. What happens if I accidentally dial 911?
  7. Can I send a text to 911?
  8. How do I text 911 in an emergency?
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